RULES OF STAY AND USE OF HOTEL SERVICES
at Mega Palace Hotel Complex
Approved by Order of the General Director of LLC "Green Solution" No. 9-P dated February 27, 2026
Effective from March 1, 2026
1. GENERAL PROVISIONS
1.1. These Rules have been developed in accordance with the Civil Code of the Russian Federation, the Law of the Russian Federation "On Protection of Consumer Rights," and the "Rules for Provision of Hotel Services and Services of Other Accommodation Facilities in the Russian Federation."1.2. Definitions used in these Rules:
Term | Definition |
Service Provider | LLC "Green Solution", a legal entity providing hotel and additional services, and the owner of the Mega Palace Hotel property complex. |
Hotel | Mega Palace Hotel complex, located at: Sakhalin Oblast, Yuzhno-Sakhalinsk, Detskaya Street, 4. Registration number in the Unified Register of Classification Objects in the Tourism Industry: S652024000414 (link: https://tourism.fsa.gov.ru/ru/resorts/hotels/06468ed8-c608-11ef-92da-1d3fe7ea2153/about-resort). |
Hotel Services | A complex of services for providing individuals (Guests) with temporary accommodation at the Hotel, as well as other additional services for Guest support. |
Guest | An individual temporarily residing at the Hotel, or present on the Hotel premises and using Hotel services. |
Customer | An individual, legal entity, or individual entrepreneur making a reservation for a Guest's temporary accommodation at the Hotel and/or entering into a hotel services agreement with the Service Provider on behalf of the Guest. |
Reservation | A preliminary booking of services at the Hotel. |
Accommodation Reservation | Securing a room for a Guest under terms specified in the Guest's (Customer's) application, confirmed by the Hotel, with the Guest expected to arrive until check-out time on the day following the scheduled arrival date. |
Deposit | A monetary sum (security payment) provided by the Guest in cash to the Front Desk administrator upon check-in, in exchange for a receipt. The deposit covers payment for additional paid services received during the stay, fines, and compensation for damage to room property. No interest accrues on the deposit amount. |
Guest Registration Card | A document confirming the conclusion of an accommodation services agreement between the Service Provider and the Guest. |
Key Card | A plastic electronic card issued to the Guest for accessing the hotel room. |
1.4. There is no maximum stay limit for citizens of the Russian Federation at the Hotel. For foreign citizens, stay duration is governed by the legislation of the Russian Federation on the stay of foreign citizens within the territory of the Russian Federation.
1.5. The Service Provider ensures 24/7 operation of the Front Desk service at the Hotel.
1.6. All time references in these Rules are in Sakhalin Time (UTC+11).
1.7. Check-in and Check-out:
- Standard check-in time: 14:00 on the arrival date.
- Standard check-out time: 12:00 on the departure date.
1.9. Information about the Service Provider, services offered, and room rates is available in the Hotel premises designated for Guest registration (in the information folder at the Front Desk).
Hotel phone: +7 (4242) 450-450; Reservations Department: +7 (4242) 450-485.
1.10. The list of additional services not included in the room rate, as well as prices for other paid services offered at the Hotel, is established by price lists displayed in the Guest registration area (Front Desk information folder) and in the Hotel's restaurants and bars.
1.11. For security purposes, video surveillance is conducted on the Hotel premises.
2. TERMS AND PROCEDURE FOR BOOKING AND CANCELLATION
2.1. The Hotel accepts reservations by receiving booking information from the Guest (Customer) via mail, telephone, or other communication methods that allow verification that the request originates from the Guest (Customer).2.2. Room reservations through the Hotel's official website are made by completing the form available at: https://www.megapalacehotel.com/ or through other Hotel-authorized online platforms selling the Service Provider's hotel services.
2.3. When concluding a hotel services agreement with a Guest (Customer), a special reservation application form may be established.
2.4. A reservation is considered valid from the moment the Guest (Customer) receives confirmation notification from the Hotel.
2.5. Reservation confirmation is provided in the form of a proforma invoice containing: the Service Provider's name (Hotel trade name), Customer (Guest) details, requested room category and rate, booking terms, Guest's stay dates, and payment deadline.
2.6. The Service Provider reserves the right to decline a reservation (or agreement conclusion) if no rooms matching the application requirements are available for the requested dates.
2.7. Accommodation at the Hotel is provided on a prepayment basis. The advance payment for room reservation is made by the Customer within the deadlines specified in the proforma invoice issued by the Service Provider, or in accordance with terms of active special offers published on the Hotel's website or authorized online platforms.
2.8. If the reservation is made by a Customer that is a legal entity or individual entrepreneur, the terms, amount, and deadlines for advance payment, as well as other booking conditions, may differ from these Rules and shall be determined by the agreement with the Customer.
2.9. Upon Guest check-in, the advance payment is credited toward the cost of accommodation.
2.10. The Guest (Customer) may not demand adjustment of the room rate confirmed at the time of booking to a rate applicable at a different time, including at the time of check-in.
2.11. The Guest (Customer) may cancel a reservation (terminate the agreement) without penalty, provided the Service Provider is notified prior to the arrival date. In this case, the Service Provider shall refund the full amount paid for accommodation services.
2.12. Cancellation of a reservation is effected by receiving corresponding notification from the Guest (Customer) via mail, telephone, or other verifiable communication methods. Cancellation of a reservation made through the Hotel's website is effected by following the appropriate link in the booking confirmation email sent to the Guest's (Customer's) contact email address.
2.13. The Hotel guarantees room holding until check-out time on the day following the scheduled arrival date. In case of Guest no-show, the reservation is cancelled, and the Service Provider reserves the right to terminate the agreement.
2.14. In case of untimely cancellation notice, late arrival, or no-show by the Guest (Customer), a charge for the room — not exceeding one night's rate — may be applied to the Guest or Customer.
3. FORM, PROCEDURE, AND METHODS OF PAYMENT FOR HOTEL SERVICES
3.1. Payment for accommodation and additional services provided by the Hotel is made in accordance with the Hotel's approved price lists. Accommodation services are not provided without full prepayment.3.2. For individual room bookings made via the Hotel's website, Front Desk, or by telephone, the Guest shall provide a cash deposit to the Front Desk administrator upon check-in in the following amounts:
- 10,000 RUB for Standard and Deluxe rooms;
- 15,000 RUB for Apartments (Residential, Royal, Mega, Presidential).
- Room categories and their specifications;
- Room rates and the list of hotel services included in the room rate;
- Cost of providing an extra bed in the room;
- List and value of Hotel property subject to compensation in case of damage by the Guest;
- List and cost of additional hotel services, including breakfast cost if not included in the room rate.
3.4. Prices established by the relevant price list vary depending on room category, number of occupants, and other factors, and are valid for a limited period. Prices, special offers, and sales terms may be changed by the Hotel, limited by time, availability, validity period, dates, minimum/maximum stay duration, weekends/holidays, seasonal pricing fluctuations, and other conditions and restrictions.
The room rate for each Guest is established at the time the Hotel confirms the booking of hotel services, according to the price list effective at that time; or, in the absence of prior booking, at the time of Guest check-in according to the price list effective at that time.
3.5. Payment for hotel services at the Hotel is made in the currency of the Russian Federation (RUB).
3.6. Accepted payment methods include cash and non-cash funds, including bank cards of the following payment systems: Visa and Mastercard (issued within the Russian Federation), MIR.
3.7. Upon payment for hotel services at the Hotel, the Guest receives a cash register receipt and an itemized invoice.
3.8. Customers that are legal entities or individual entrepreneurs may make payments via bank transfer to the Service Provider's account in accordance with the executed agreement.
3.9. The Hotel operates on a daily accommodation payment basis. The daily room rate includes breakfast served buffet-style. The cost of breakfast included in the accommodation rate but not used by the Guest is non-refundable.
3.10. Daily accommodation payment applies when the unit of measurement for the accommodation period in the application (agreement) for hotel services is "billing day."
Billing day is defined as:
- For the first day of stay: from the standard check-in time on the arrival date until 12:00 on the following day;
- For the second and subsequent days of stay: from 12:00 on the current day until 12:00 on the following day.
3.11.1. Payment for a second Guest when initially booking single occupancy at published rates equals the difference between the single and double occupancy rates.
3.11.2. Payment for a second Guest when initially booking single occupancy at negotiated rates equals the cost of an extra bed according to the current price list.
3.11.3. Early check-in (before standard check-in time) or late check-out (after standard check-out time) is subject to availability of prepared rooms of the corresponding category and incurs an additional charge (additional service "Early Check-in").
If early check-in or late check-out was not indicated at the time of booking, the Hotel may accommodate but does not guarantee placement before/after standard times.
3.11.4. When booking the additional service "Early Check-in" for placement before 14:00 on the arrival date, a charge of 50% of the daily room rate applies, without breakfast on the arrival day.
If the period from actual check-in to standard check-in time exceeds 12 hours, a charge of 100% of the daily room rate applies for the "Early Check-in" service.
3.11.5. For late check-in (after standard check-in time on the arrival date), payment is made at the full daily accommodation rate.
3.11.6. In case of delayed check-out after standard check-out time, payment for the "Late Check-out" service is as follows:
- Check-out by 18:00 on the departure date: 50% of the daily accommodation rate;
- Check-out after 18:00 on the departure date: 100% of the daily accommodation rate.
Any amount exceeding the cost of actual accommodation and additional paid services is refunded to the Guest at the time of check-out.
3.11.8. In all cases listed in section 3.11, the daily room rate is determined based on the rate effective at the Hotel on the booking date and indicated in the booking confirmation notification.
3.12. Children under 7 years of age may stay at the Hotel without an extra bed free of charge. An extra bed is provided for an additional fee according to the current price list. The child's age must be confirmed by a birth certificate or corresponding entry in a parent's passport.
3.13. The Guest (Customer) is obligated to pay for hotel services in full under the terms provided in these Rules.
4. PROCEDURE FOR REGISTRATION AND CHECK-IN
4.1. To stay at the Hotel, the Guest must conclude a hotel services agreement by completing a Guest Registration Card at the Front Desk upon check-in.4.2. Registration of Guests who are citizens of the Russian Federation at their place of temporary stay at the Hotel is carried out in accordance with the "Rules for Registration and Deregistration of Citizens of the Russian Federation at their Place of Stay and Place of Residence within the Russian Federation," approved by Government Resolution No. 713 dated July 17, 1995.
4.3. Registration and deregistration of foreign citizens and stateless persons at their place of temporary stay at the Hotel is carried out in accordance with Federal Law No. 109-FZ "On Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation" dated July 18, 2006, and the "Rules for Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation," approved by Government Resolution No. 9 dated January 15, 2007.
4.4. In accordance with the procedure and conditions for provision of hotel services established by the "Rules for Provision of Hotel Services in the Russian Federation," a hotel services agreement is concluded upon the Guest's presentation of a properly executed identity document, including: a) Passport of a citizen of the Russian Federation certifying identity within the Russian Federation;
b) Birth certificate — for a minor citizen of the Russian Federation under 14 years of age;
c) International passport of a citizen of the Russian Federation;
d) Russian national driver's license — in the absence of other identity documents for a citizen of the Russian Federation;
e) Temporary identity certificate of a citizen of the Russian Federation;
f) Identity document of a military serviceman of the Russian Federation — during mobilization, martial law, or wartime;
g) Passport of a foreign citizen or other document recognized under federal law or international treaty of the Russian Federation as certifying the identity of a foreign citizen;
h) Document issued by a foreign state and recognized under international treaty of the Russian Federation as certifying the identity of a stateless person;
i) Temporary residence permit for a stateless person;
j) Residence permit for a stateless person;
k) Temporary identity certificate for a stateless person in the Russian Federation.
4.5. In accordance with the procedure and conditions for registration of foreign Guests established by Federal Law No. 109-FZ, a hotel services agreement (Guest Registration Card) with a foreign citizen is concluded upon presentation of: a) Passport used by the foreign citizen to enter the Russian Federation;
b) Migration card;
c) Visa (for countries with a visa regime with Russia).
4.6. Check-in of a minor citizen of the Russian Federation under 14 years of age, or a minor citizen of the Russian Federation aged 14 or older who has not received a Russian passport, is carried out on the basis of the minor's birth certificate and identity documents of accompanying parents (legal guardians) or accompanying person(s), provided such accompanying person(s) present written consent from the parents (legal guardians) for the minor's check-in at the Hotel.
4.7. Check-in of a minor citizen of the Russian Federation aged 14 or older is carried out on the basis of their identity document and identity documents of accompanying parents (legal guardians) or accompanying person(s), provided such accompanying person(s) present written consent. In the absence of parents (legal guardians) or accompanying person(s), check-in of such minor is carried out on the basis of their identity document, provided written consent is presented.
4.8. Check-in of a foreign citizen or stateless person under 18 years of age is carried out on the basis of identity documents of the minor and accompanying parents (legal guardians) or accompanying person(s), provided such accompanying person(s) present written consent.
4.9. In the absence of properly executed documents required for registration and conclusion of a hotel services agreement, the agreement is not concluded. Such Guest may not be admitted for temporary accommodation at the Hotel.
4.10. The total number of Guests staying in a room must not exceed the room's capacity. An exception applies to children under 7 full years of age staying with their parents (legal guardians) or accompanying persons.
4.11. Upon conclusion of a hotel services agreement at the Hotel Front Desk, the administrator issues the Guest a Key Card — an electronic key to the room.
4.12. The Hotel reserves the right to deny check-in to persons suspected of being under the influence of alcohol or narcotics.
5. PROCEDURE FOR PROVISION OF SERVICES
5.1. The Service Provider ensures 24/7 service for Guests arriving at and departing from the Hotel.5.2. In case of non-payment for hotel services, their provision to the Guest is not performed.
5.3. Access to the Hotel's room inventory is granted via the Key Card issued to the Guest upon check-in.
5.4. Access to the room inventory after the expiration of the stay period at the Hotel is not permitted.
5.5. The Hotel provides the following complimentary services upon Guest request (ancillary services):
- Calling emergency medical services and other special services;
- Use of a first-aid medical kit;
- Use of a blood pressure monitor;
- Delivery of mail addressed to the Guest upon receipt;
- Wake-up call at a specified time.
5.7. Third parties invited by the Guest may, at the Guest's request and upon notification of Front Desk staff, remain at the Hotel until 23:00, provided the third party presents an identity document. If a third party remains in the room after 23:00, that person must be registered as an additional occupant with payment according to the Hotel's current price list.
5.8. Breakfast included in the accommodation rate is provided to the Guest starting from the day following the check-in date. At the Guest's request, breakfast may be ordered on the check-in day for an additional fee.
5.9. Extension of the Guest's stay beyond the standard check-out time is subject to room availability.
5.10. If extension of stay is required, the Guest must notify the Service Provider no later than the standard check-out time on the day of scheduled departure, after which the Service Provider, subject to room availability, extends the stay period.
5.11. Payment for extended stay must be made by the Guest no later than the standard check-out time on the day of extension.
5.12. Upon check-out from the Hotel, the Guest must surrender the room and Key Card to the Front Desk staff and settle final payment for accommodation and additional services.
5.13. Room inspection is conducted during the Guest's check-out process.
5.14. The "Book of Reviews and Suggestions" is located at the Hotel Front Desk.
5.15. The Guest may terminate the agreement at any time, subject to reimbursement to the Service Provider of actual expenses incurred.
5.16. The Service Provider may unilaterally terminate the agreement if the Guest violates these Rules. In this case, the Guest shall reimburse the Service Provider for actual expenses incurred.
5.17. Amounts for calculating actual expenses incurred by the Service Provider are determined by the Hotel's current price list.
5.18. In case of damage to Hotel property by the Guest, the Hotel administrator, in the presence of three (3) representatives of the Service Provider, draws up a Damage Report, on the basis of which the Service Provider charges the corresponding amount to the Guest's bank card, or the Guest compensates the damage in cash through the Hotel cashier. The amount for damage calculation is determined by the Hotel's current price list.
5.19. In case the Guest fails to pay for additional services received from the Service Provider, including minibar consumption, restaurant dining, dry cleaning services, etc., the Hotel administrator, in the presence of three (3) representatives of the Service Provider, draws up a Report, on the basis of which the Service Provider charges the corresponding amount to the Guest's bank card. The amount for calculating unpaid additional services (damage) is determined by the Hotel's current price list.
6. RIGHTS, OBLIGATIONS, AND LIABILITY OF THE SERVICE PROVIDER
6.1. The Service Provider undertakes to: 6.1.1. Provide the Guest with paid hotel services in a timely and complete manner.6.1.2. Ensure the quality of services declared by the Hotel.
6.1.3. Ensure confidentiality of information about the Guest and Hotel visitors.
6.1.4. Provide complete information about services offered by the Hotel.
6.1.5. Ensure that each room contains information on Hotel stay procedures, fire safety rules, and rules for use of electrical appliances.
6.1.6. Respond promptly to Guest requests regarding elimination of inconveniences, malfunctions in rooms, or Hotel infrastructure facilities.
6.1.7. Upon Guest check-out, return any unused portion of the deposit paid at the beginning of the stay.
6.1.8.** In case of equipment failure in a room that cannot be promptly resolved, offer the Guest a room of equal or higher category than originally paid for. If this is not possible, refund the payment.
6.1.9. Provide the Guest with the "Book of Reviews and Suggestions" upon first request.
6.1.10. Not provide additional paid services without the Guest's consent.
6.1.11. Ensure bed linen change at least once every 3 days, and towel change daily. Upon Guest request, early linen change may be provided for an additional fee.
6.1.12. Promptly consider Guest claims and complaints and take appropriate measures.
6.2. The Service Provider reserves the right to deny accommodation services or terminate hotel services in cases where the Guest violates these Rules, commits acts threatening the safety and health of citizens, Hotel property, or third parties, with involvement of law enforcement authorities if necessary.
6.3. The Service Provider is not liable to the Guest for direct or indirect losses and/or lost profits arising from temporary absence or interruption of telephone and/or mobile (cellular) communication and/or Internet access, as well as for other circumstances beyond the Service Provider's control.
6.4. The Service Provider is not liable for harm to the Guest's health resulting from consumption of food and beverages purchased outside the Hotel premises from third parties.
6.5. The Service Provider is liable for loss or damage to items brought into the Hotel by the Guest, if caused by the Service Provider's fault, except for money, other currency valuables, securities, and other precious items. An item is considered brought into the Hotel if entrusted to Hotel staff for storage, or placed in the Guest's hotel room.
6.6. The Hotel is liable for loss of money, other currency valuables, securities, and other precious items of the Guest only if they were accepted for storage by the Hotel or placed by the Guest in an individual safe provided to them, regardless of whether the safe is located in their room or elsewhere in the Hotel.
6.7. A Guest who discovers loss, shortage, or damage to brought-in items must immediately report this to the Hotel administrator.
6.8. The Service Provider is exempt from liability in the following cases:
- The Guest, having discovered loss, shortage, or damage to their items, failed to promptly report this to Hotel administration;
- The lost item was left in areas not designated for this purpose (at Hotel entrance, at Front Desk), if the item was not directly handed to a Hotel employee;
- The lost item is a valuable item (money, jewelry, etc.) and was not transferred to the Hotel for storage or placed in a special individual safe;
- The lost item was in an individual safe, but access to the safe without the Guest's knowledge was impossible under storage conditions or became possible due to force majeure.
6.10. Items found in a room subject to release, or left in a safe after standard check-out time, are considered forgotten, placed by the Service Provider in the Hotel's Lost & Found room, and registered in the "Register of Items Left by Guests."
6.11. Forgotten items are stored by the Hotel for the following periods:
- Valuables, jewelry, mobile phones, watches, credit cards, documents, passports — 6 months;
- Chargers, small household appliances, books, personal items (clothing, underwear, combs, razors, etc.) — 1 week;
- Packaged food products (considering shelf life indicated on packaging), alcoholic beverages (wines, cognacs, etc.), other goods with intact packaging (considering shelf life) — 3 days;
- Beverages and food products with opened packaging are not subject to storage and are disposed of after the Guest's departure from the Hotel.
6.13. Upon separate instruction from the Guest and subject to prepayment of delivery expenses by the Guest, the Hotel may arrange delivery of forgotten items to the address specified by the Guest.
6.14. Upon expiration of the established storage period, items forgotten by the Guest are considered unclaimed and are subject to disposal in accordance with procedures established by the Service Provider's internal regulatory documents.
7. RIGHTS, OBLIGATIONS, AND LIABILITY OF THE GUEST
7.1. The Guest is obligated to: 7.1.1. Comply with the Hotel stay procedures provided in these Rules. Treat Hotel property with care, and maintain cleanliness, quiet, and order in the room and common areas.7.1.2. Comply with fire safety and occupational safety rules established at the Hotel.
7.1.3. Timely pay for accommodation and additional Hotel services. Provide a deposit upon check-in in cases provided for in Section 3 of these Rules.
7.1.4. Respect the rights of other Guests and Hotel visitors.
7.1.5. Vacate the room upon expiration of the paid stay period.
7.1.6. Treat Hotel property with care. Fully compensate the Service Provider for damage according to the current price list in case of damage to Hotel property by the Guest or invited third party.
7.1.7. When leaving the hotel room, turn off water taps, electrical appliances, lighting, and close windows.
7.1.8. Comply with behavioral norms in public places. Observe quiet hours from 23:00 to 07:00.
7.1.9. Not impede Hotel employees in the proper performance of their official duties.
7.1.10. Respect the personal inviolability of Hotel employees and Guests.
7.1.11. Observe queue order during registration.
7.1.12. Immediately notify Hotel administration upon discovery of loss of personal items from the room, unattended items, or loss of the Guest's Key Card.
7.1.13. In case of emergency situations, strictly follow instructions from Hotel employees.
7.2. The following is prohibited at the Hotel: 7.2.1. Use of heating appliances (kettles, electric tea pots, hot plates, etc.) in Hotel rooms and common areas, except for appliances provided by the Hotel, for fire safety compliance.
7.2.2. Leaving third parties in the room in one's absence, or transferring the electronic Key Card to third parties.
7.2.3. Smoking in rooms, lobbies, restaurants, corridors, and other public areas of the Hotel not designated for smoking, as well as on adjacent territory outside designated areas — in accordance with Federal Law No. 15-FZ dated February 23, 2013.
In case Hotel administration establishes a fact of smoking in a room, the Guest must compensate the Hotel for incurred losses (pay a fine for deep cleaning of the room and removal of tobacco odor from surfaces and textiles) in the amount specified in the current price list.
7.2.4. Bringing or storing weapons, ammunition, explosive and highly flammable, toxic, corrosive, poisonous, narcotic substances, and other dangerous items and substances posing a threat to health and life of citizens in the room.
Openly carrying any type of civilian, service, or military weapons, including while performing official duties.
7.2.5. Use of pyrotechnic devices (fireworks, sparklers, firecrackers, etc.).
7.2.6. Staying with animals, birds, reptiles, and other representatives of the animal world.
7.2.7. Polluting Hotel territory or discarding trash, bottles, and other items from Hotel windows.
7.2.8. Rearranging, moving, or removing furniture, bedding, and other Hotel property from the room without coordination with Hotel administration.
7.2.9. Being in Hotel service premises without permission from Hotel employees.
7.2.10. Gambling in Hotel common areas.
7.2.11. Damaging equipment and furniture, making inscriptions on walls and property, affixing photographs, drawings, newspaper/magazine clippings to walls and inventory.
7.2.12. Littering common areas.
7.2.13. Using open flame.
7.2.14. Performing work or taking other actions creating excessive noise or vibration disrupting normal conditions of Guest accommodation. From 22:00 to 06:00 (weekdays) and from 23:00 to 09:00 (weekends and holidays), use of televisions, radios, tape recorders, and other loud devices is permitted only if sound is reduced to a level that does not disturb other Guests.
7.2.15. Committing intentional acts threatening one's own life and health, as well as the life and health of others.
7.2.16. Consuming alcoholic beverages or food in Hotel public areas (lobbies, halls, floor corridors), except in Hotel bars and restaurants.
7.2.17. Consuming in Hotel public areas, as well as in restaurants and bars, alcoholic and other beverages or food brought from outside, or removing dishes and cutlery from restaurants and bars.
7.2.18. Being in Hotel public zones (corridors, lobbies, elevators, restaurants, bars, lobbies) under the influence of narcotics, toxic substances, or severe alcohol intoxication with inadequate behavior, or with appearance not meeting sanitary-hygienic requirements, in underwear, beachwear, with bare torso, minor children without adult accompaniment, or visitors with animals.
7.2.19. Presence of persons with immoral behavior (actions violating generally accepted moral and ethical norms, contradicting generally accepted concepts of reasonable and decent behavior in Hotel public areas — e.g., aggression, violence, insults, hooliganism, excessive alcohol consumption, rudeness toward others).
7.3. The Guest has the right to: 7.3.1. Use all Hotel services subject to their payment.
7.3.2. Receive complete and reliable information about Hotel stay rules, cost, and list of hotel services.
7.3.3. Address Front Desk staff regarding quality of services rendered.
7.4. In case of loss or damage to Hotel property or third-party property caused by a Guest who is a minor, responsibility for the actions and behavior of such minor and compliance with these Rules rests with their parents (legal guardians) or accompanying persons.
Implementation Note:
This translation is provided for informational purposes only and does not constitute an official legal document. In the event of any discrepancies between the Russian and English versions, the Russian text shall prevail as the original language of the document. For official purposes, it is recommended to use a certified translation performed by a licensed translator.
This translation is provided for informational purposes only and does not constitute an official legal document. In the event of any discrepancies between the Russian and English versions, the Russian text shall prevail as the original language of the document. For official purposes, it is recommended to use a certified translation performed by a licensed translator.